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Medicare Beneficiary Complaint Hotline
Are you experiencing difficulty receiving quality medical equipment and/or services from your provider of choice?
A beneficiary complaint hotline will be staffed 24 hours, seven days a week by a People for Quality Care live operator, who will take your name, location, and a brief summary of the issue. With the your permission, the complaints will be forwarded to a local Medicare ombudsman for resolution and added to a list of complaints which will be presented to Congressional members.
“We’re receiving multiple calls on a daily basis from beneficiaries who are unhappy with the lack of service and quality equipment they receive resulting from the Medicare’s bidding policy, and yet Medicare reports to only have received only one to two hundred complaints since the beginning of their program in 2011. We want to make sure that the voices of equipment users are heard in this battle, even if it means we take their complaints directly to CMS and congressional members,” stated PFQC Director Kelly Turner.
The number to call is 800-404-8702.